What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging. Once we receive and inspect the returned item, we will process your refund to the original payment method.
How do I initiate a return?
- Contact our support team at [email protected] with your order number and reason for return.
- We will provide a return authorization and instructions within 2 business days.
- Ship the item back using a trackable shipping method.
- Once we receive and inspect the item, we will issue your refund within 5 business days.
Who pays for return shipping?
For non-defective items, the buyer is responsible for return shipping costs. If the item arrived damaged or defective, we will cover the return shipping. Contact us with photos of the damage.
How will I receive my refund?
Refunds are issued to the original payment method (PayPal). You will receive a confirmation email once the refund has been processed. Please allow 5-10 business days for the funds to appear in your account.
What items cannot be returned?
- Items that have been used, worn, or washed
- Items missing original packaging or tags
- Personal care items (eye masks, toothbrush holders, etc.) opened for hygiene reasons
- Digital products and membership fees
- Items marked as final sale
What if my item arrives damaged?
We're sorry! Email
[email protected] with your order number and photos of the damage within
48 hours of delivery. We will arrange a replacement or full refund.